Terms & Conditions

  1. You Agree that:

By using this site, you agree and accept our terms & conditions of use.

  1. Payment Terms:

Payment is due prior to delivery, via credit card on our secure website.

Registered customers have the option to pay by bank transfer following delivery.

  1. Refund Policy:

You can choose between a refund or exchange where items are faulty, are different to the product purchased on the website or do not perform as advertised.

In the event of faulty stock, please sent a photo to: sales@promisedlandproduce.com.au

  1. Delivery:

Promised Land Produce cannot be held responsible for any unforeseen damage to your order once order has been delivered. We recommend that when ordering, you note a specific place you would like us to leave your box. Following delivery, your box will need to be brought inside and correctly stored ASAP.

  1. Refrigerated Items

Promised Land Produce deliver refrigerated items, which at the time of delivery will be at required temperature.

If you are not home at the time of delivery, we highly suggest that you leave out an esky or something similar. If you are not home, the refrigerated items will be left with the rest of your order. This is done so at your own risk. Promised Land Produce DO NOT take responsibility for spoiled products as a result of an order being left outside for too long once delivery has been made.

  1. Disclaimer

All images used on this site are representations for your information only and not necessarily true images of that product.